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First and only one case in 14 years and my account was blocked and all my items were deleted!
Summary: miltact shared their frustration about their eBay account being blocked after a buyer opened a return request for a $35 item, claiming it didn't match the description. Despite accepting the return and refunding the buyer, eBay support was unresponsive and ended communications without resolution. They expressed concern over being penalized for a single incident in 14 years and criticized the lack of support from the platform.
I've been doing my business from Ukraine for 14 years.
A $35 item was shipped and delivered. The buyer opened a return request and gave a false reason – that the item didn't match the description! Even though the raincoat was pinching his elbows.
I accepted the return but wrote that the item had to be returned at my own expense because there was no option to provide an free international shipping label.
The buyer objected and expected a free shipping label from eBay and opened a case.
My account was blocked, and all items were deleted due to a high BBE%
I refunded the buyer. I tried to contact eBay support in chat, but they didn't want to talk to me and ended the chat. They told me I could no longer sell on eBay.
The buyer contacted support twice, asking for my account to be unblocked, but it didn't help.
So here's the question: where's the justice in blocking my account for just one first case and return in 14 years?
disneyshopper
Mentor5 days agoInternational sellers cannot provide a return shipping label good in the USA. They have to send enough funds to the buyer's Paypal account to cover the shipping cost if they want the item back, or refund in full and not get the item back.
You can contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding in a couple of days.
https://www.instagram.com/ebay/
Include your name, user ID, email address.
miltact
OP5 days agoAs i said - there is no any help or reaction from ebay support
miltact
OP1 week agoIt's impossible to contact support because the AI keeps giving incorrect answers! And even if I do manage to, as soon as it gets to the point where I'm have 100% BBE rate, the chat ends immediately and doesn't want to explain or sort anything out! THERE IS NO HELP FROM EBAY!