Locked
Discussions in this board are limited to the original poster and Community Mentors
Finding Customer service agent to speak to
I have had a problem with a buyer return an item they wore and damaged.
I can’t get through to customer service.
I need help with this.
2 comments
eburtonlab
Mentor5 months ago@pjs461
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
You can also try contacting eBay via social media direct message:
https://www.instagram.com/ebayforsellers/
pjs461
OP5 months agoThanks. I have never been able to get through the bot’s prompts to get access to an agent. Something has changed on Ebay. I find there is basically no customer service
Help & Contact page to request a chat with an agent or a call back- never produces access for me.
I buy and sell on this platform and I see many changes that have changed the trust component.