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Finding a buyers mailing address
Hello. I have not been able to print a label and I can't figure out how to even display a buyers mailing address. It's been a while since I've bought and sold items and I'm having difficulty. Do we email the buyer for their address? The AI chat has not been helpful either and told me no agent was available since it was after 10 PM...but it was only a little after 6:00. Suggestions? Thanks.
4 comments
comics-scifi-collectibles
Mentor2 years ago@joswed91. You will not see the buyers mailing address until after they pay.
Don't ship until you received payment. Never ask a buyer for their shipping address in a message. Always ship to the address the buyer provides at checkout.
comics-scifi-collectibles
Mentor2 years ago@joswed91 Adding to my reply>>>
Your buyers item will be in your awaiting shipment section here after they pay>
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
Then you select Print Shipping label from the drop down menu next to the sold item.
Let me know if you need more help.
joswed91
OP2 years agoIt has been a week and I still have not seen a payment from the seller. Suggestions? I just sent an email off to the buyer again asking if they had sent payment yet. I accidentally marked the item as payment received, because I saw the sold amount at the top of my 90 day total of items sold. Thank you.
comics-scifi-collectibles
Mentor2 years ago@joswed91 If you marked it as paid then the buyer CAN'T pay.
Go to this page> https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS select NOT paid from the drop down menu next to the item.
Your summary page where it says your total funds is where you look for the buyers payment>
https://www.ebay.com/sh/fin/summary
Your item will also be in the sold awaiting shipment section here when it's paid for>
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
Here's what I recommend next..... unmark it as Paid and let the buyer know that you did so they can pay.
If they don't pay or respond to your message then cancel as buyer hasn't paid.
When a buyer doesn't pay you can cancel the sale after 4 FULL DAYS so on the 5th day cancel as buyer hasn't paid. This gives the non-paying buyer a strike on their account and they also will not be able to leave feedback. Then you relist OR do a second chance offer.
If the buyer receives 2 or more strikes in 12 months then they are blocked from auctions or best offers for one year ( as long as the seller sets this up in account settings) and can only make immediate payment purchases, if they get too many strikes then eBay may remove the buyer from the site.
Do not send an invoice or it starts the clock over again for when you cancel as buyer hasn't paid. eBay sends payment reminders.
Unpaid items:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=1
Add the buyer to your blocked buyer list:
https://www.ebay.com/bmgt/BuyerBlock?
Have you set up your buyer requirements in account settings?
Click this link: https://www.ebay.com/bmgt/buyerrequirements Then block buyers with 2 or more unpaid items in 12 months.
If you are not shipping internationally also block buyers in locations you do not ship to.
Then at the bottom of the screen look for buyer Payment Requirements put a check next to both of these:
Require buyers to provide a payment method before they place a bid.
Require buyers to provide a payment method before they make an offer.
These settings will cut down on your non paying buyer issues.