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Find order
My husband purchased a couple things from ebay from his phone, he did not go into his account to make the purchases, so they show up on the credit card with an order number, some I can find record of in his email, but some I cannot.
Is there a way to find what the purchase was just using the order number?
If I can't find out, I am going to dispute the charges.
Thanks,
3 comments
mr_lincoln
Mentor7 months agoHi @louiulric-0
No need to threaten a disputed charge. What your husband did was purchase as a Guest, eBay allows this and some members do it accidentally. Below is what we share with members and keep in mind, if the items were from different Sellers each one will have to be processed separately:
You have inadvertently purchased as a Guest.
First, you are covered by the eBay Money Back Guarantee for 30 days from receipt: eBay Money Back Guarantee policy
Next, you may have inadvertently purchased as a Guest so you will have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay
On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.
louiulric-0
OP7 months agoTHank you for this, it would be nice if there was someplace on the webpage with that info easily accessible. I can't believe that my husband is the only one that has done that.
I do find emails for 4 of his "guest orders" be I cannot find anything for 2 of them, prompting me to think that we paid for someone elses order.
Thanks again
mr_lincoln
Mentor7 months ago@louiulric-0
Actually, we see Guest purchases on a regular basis. Part of the notification also assumes the Buyer has no eBay account and there is a link to create one ... not to jump to conclusions, but it is also possible that another account was created for the 2 purchases you can find no emails for ... just thinking out load since we have no account access here but trust me, you guys did NOT pay for someone else's purchase.