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"Files required" for a return
Summary: rdkm903 received a defective item and contacted the seller, who agreed to a return. When attempting to initiate the return, rdkm903 encountered a requirement for 'files' without any explanation or the option to change the reason for the return. They are seeking advice on what files are needed or how to proceed with editing the return reason.
I have received an item that was defective. Described as working and arrived not working. I contacted seller and he said to initiate a return and he will accept it.
I started a return and chose "item defective"
I cannot continue be cause it says "files are required" and when you click on the blue info button nothing happens.
What files would be required? Or how do I edit the return to change the reason for return because it will not let me change the reason
eburtonlab
Mentor1 week agoIf the item is not working then "item defective" is the correct reason.
Include a picture of the item, and at least two lines of text describing the issue without using any special characters.