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Feedback removals
How can we possibly win a feedback removal request, I have a customer that returned to sender their purchase. I had no idea about the item until they reached out 2 days ago. I responded and verified that the item was sent back to our warehouse. We found the item and refunded their money. They left feedback stating that I did not refund their money and that I never responded?? I have tried in the past to have others removed and never am i successful. I am so upset I am a larger seller with alot of positive reviews but lately it just seems that buyers get to say anything they want and damage our reputations with no recourse for us. What can be done?
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