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feedback removal
I’ve been a seller for years and lately I’m receiving negative or neutral feedback from buyers who never bought anything from me or who want different shipping than what I have advertised. I can’t get eBay to remove these feedbacks. and the best they can ask me to do is send feedback revision request forms. I just had one seller leave me five negative feedback because they had to pay for shipping and I’m going to run out of feedback removal requests .What do I do? I’ve already filed appeals and complained and been on the telephone with ebay and it seems like I’ve just had a dead end and now I have to wait a year for this feedback to be removed. How do I protect myself from unreasonable buyers leaving me negative feedback.
wooden_flower
Mentor2 years ago@gemvolt
It sounds like a simple refund of the overcharged shipping would have avoided the recent negs. If you sent the purchases in a single package, it is not unreasonable for you to have refunded a part of the shipping as soon as you knew the overage.
As @twinkling.smile described, set up automatic combined shipping rules and then you don’t even have to process a refund.
If you do not offer combined shipping, then you should say so in your listings. Or if you do but want to do it manually, you should say that. How was your buyer to know to wait for an invoice?
BTW - you should not address buyers by their given names - they can have your comments removed and it will give you a policy violation.
gemvolt
OP2 years agoThank you so much For responding
She’s a regular customer of mine Who just returned from the hospital. She says she’s not aware that she left me negative feedback and in fact denies that she left me negative feedback. It’s just a confused, elderly woman who has tanked my feedback profile and is now apologetic about it yet eBay will not remove it. I do not want to use all of my feedback removal requests on this matter.
twinkling.smile
·2 years ago@gemvolt
Maybe the help page about combined shipping contains ideas that help your performance.
https://www.ebay.com/help/selling/shipping-items/shipping-rates/offering-combined-shipping?id=4169
gemvolt
OP2 years agohow do I get eBay to remove negative feedback that the buyer also wants removed and left on accident? I’ve been selling on eBay for a decade and this recent spat of negative reviews is new and alarming and I feel powerless to protect myself. Last week alone two people left me negative feedback About items they bought from a different seller.About items they bought from a different seller.I’m not asking you how to set up a automatic shipping profile although that’s very helpful and I will take that suggestion. Also, I’m asking how I get this feedback removed Under eBay‘s new feedback removal policy. It seems impossible. I have neutral feedback from the same woman that’s actually positive and eBay won’t remove it. I have one buyer who is trashing my feedback profile. She’s a really nice woman. She’s just not computer savvy
twinkling.smile
·2 years agoIMHO the negatives do not qualify for removal. That's why I posted the help page about combined shipping. Improvements are really possible. Asking for a combined invoice should be unnecessary.
Can you prove that 2 negatives were meant for other purchases/sellers? Then I suggest to contact eBay's Customer Service via Facebook or Twitter.
Find how to send eBay a private message on https://Facebook.com/eBay or https://Twitter.com/AskeBay
If you don't have an account, you have to make one. Facebook is the easiest.
Good luck.