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feedback for a cancelled transaction
A customer won an item with the highest bid, then said he didn't have the money to pay for it. I told him to retract his offer, which he did not. I had to cancel the transaction, but this cost me a loss of a $100 sale. I am a little aggravated. After a few follow up phone calls, he sent me a message that he got the same item for less money ( I do not know that to be true, because the guy is a bit of an A__. How do I leave negative feedback when I cancelled the order?
3 comments
woodland_gnome
·3 years agoYou don't. Neither party can leave feedback once the transaction is cancelled for non-payment, but even if you could (e.g. if you cancelled for "Buyer requested"):
Sellers can't leave negative (or neutral) feedback for buyers because too many sellers were using the threat of negative retaliation to discourage less than positive feedback from buyers no matter how warranted it was. And then if the threat wasn't enough, they would leave a scathing negative feedback for the buyer and seek a "mutual withdrawal." Since accurate and honest feedback for the seller is so much more important than for the buyer (all buyers have the ability to examine the seller's feedback profile before anything happens, while the seller is seldom able to do so and there are issues with taking action after the fact) eBay did away with negative and neutral feedback for buyers in 2008 and banned getting around that by leaving a negative comment on a positive rating.
On the other hand the Buyer Requirement that blocks those with 2 or more strikes in the past 12 months (or the more lenient settings available) acts automatically to block bids, offer, and BINs from serial deadbeats (IF their sellers used the proper unpaid item process) and so is far more effective than expecting to be able to react to feedback.
fab_finds4u
·3 years agoBuyers retract.
Sellers cancel.
A buyer can't retract a bid after they win. The seller has to cancel citing buyer requested, or they must wait and cancel after 4 days citing buyer didn't pay.
disneyshopper
Mentor3 years agoSellers have not been able to leave neutral or negative feedback for buyers since May 2008. What we do now is the following:
If the buyer has not paid by day 4, on day 5 the seller can file a Cancellation with the reason Buyer didn't pay. The seller gets his/her FVF credited, the buyer gets an unpaid strike recorded on his account, no one can leave feedback. Two or more unpaid strikes, and the buyer will find it difficult to bid/buy from sellers who block buyers with 2 or more unpaid strikes. Do you have your Buyer Blocks in place?
https://www.ebay.com/bmgt/buyerrequirements
List as fixed price with Immediate Payment Required (you will need to switch to the advanced/business tool for that option, which is located in the upper right corner of the Quick Listing Tool), no Best Offers, and your listing will stay active until someone actually pays for the item.