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Feedback
Why would I leave feed back?
if I leave negative feedback, eBay takes it down.
they have to, because if they don’t,
no one will buy from a seller with negative reviews, and then they don’t make any money.
9 comments
disneyshopper
Mentor3 years agoIf you file a case, and have been refunded, no one can leave feedback.
eburtonlab
Mentor3 years agoeBay removes feedback for many reasons: some good, some not so good. But eBay never explains why feedback was removed or reinstates it once it is removed.
Without knowing all the details of a transaction, the contents of all messages sent and received, what the feedback comment said exactly and the outcome of any eBay case, it is impossible to say with any precision why a particular comment was removed.
Comments can be removed for violating policy, but very few buyers think their comments actually violated policy.
https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208
Sellers can get feedback removed if the seller can demonstrate that the buyer attempted to use a threat of negative feedback to obtain something the buyer was not entitled to.
In some cases where the feedback relates to something outside the seller's control, such as a shipment delayed by a declared weather emergency, eBay may remove the feedback.
There are other instances where feedback can be removed, such as if the account was hijacked and used to sell scam listings. There is no point saddling the innocent victim of a hijacked account with bad feedback for someone else's scam.
Top-rated sellers that offer unconditional returns can get some feedback removed if the buyer is refunded.
The fact that some sellers can get some feedback removed does not mean that all sellers can get any feedback removed; there are plenty of sellers that have bad feedback ratings that are unable to get those removed.
For all its flaws, and the feedback system is far from perfect, taken as a whole the feedback system is still a useful tool to determine if a seller is delivering on what the seller is promising. Rather than relying on just a number or a percentage, there is no substitute for actually reading individual comments seeing how far back a seller's history of sales in various categories extends.
maxpower-1
OP3 years agoI never tried to rip off anyone,.
I have always been honest,.
so others don’t have to find out the hard way, and yet still taken down, .
ebay makes there money on what people sell.
Negative feedback hinders that.
that’s why they take it down
eburtonlab
Mentor3 years agoebay makes there money on what people sell.
Negative feedback hinders that.
that’s why they take it down
What explains all the negative feedback that eBay leaves, then?
If all negative feedback is bad for business, why have negative feedback at all?
house*of*paws
Mentor3 years agoHi @maxpower-1
Maybe because it would be polite to reciprocate all the positive feedback that sellers have left you. Was there really only one transaction that you were happy with?
It actually is rare for eBay to remove a negative feedback. If someone has told you otherwise ... they weren't being accurate.
maxpower-1
OP3 years agoThey have removed every single one that I have left, I checked.
gosimus
Mentor3 years ago@maxpower-1
< They have removed every single one that I have left >
That's sort of an alarming statement, or it would be if I were a seller.
gosimus
Mentor3 years ago@maxpower-1
< Why would I leave feed back? >
If the seller commits some egregious offense – for example, outright, deliberate fraud &/or theft – I would leave a negative feedback to warn you about the seller. I hope you would give me the same consideration.
A couple of days ago, I left my very first non-positive feedback in the twenty years I've been on eBay. I bought an item, an inexpensive cloth, and then never heard from the seller. No item, no message, no nothing. All he would have had to do was just tell me he ran out of them or any kind of explanation, tell me freaking anything, and I could have given him a positive for consideration or customer service or something. But nooooo.... he ghosted me. I had to open an Item Not Received case to get my refund.
That seller got a neutral. I can think of several reasons he legitimately might have been unable to respond to the sale, so he got the benefit of the doubt.
< eBay takes [negative feedback] down ... because if they don’t ... they don’t make any money >
eBay makes plenty of money. That isn't the reason they remove feedback. They remove feedback for policy violations and they'll remove a feedback whether it's negative, neutral, or positive.
maxpower-1
OP3 years agoThey do make money, because they remove negative feedback,
I look for negative feedback I have given, always gone.
they shouldn’t be able to do that,
As a buyer, can I remove negative feedback ( I don’t have any, nor as a seller)? I always made it rite, and I have always been honest. That’s the difference