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what to do if buyer knew about defects but left you neutral feedback
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what to do if buyer knew about defects but left you neutral feedback
house*of*paws
Mentor11 months agoHi @mr.ship4u1
I don’t see any mention of specific defects in the Description … just a general statement that ‘all your furniture is Used and show signs of every day use.’ [I’m paraphrasing.]
Did you mention specific defects in private messages with the buyer?
I’m sorry for the neutral … but it really doesn’t hurt you much IMO. You could try contacting the buyer with an apology for not being more specific about the defects and attempted ‘touchups’ of them … and offer a partial refund. If buyer is appreciative … you could THEN ask if they’d be willing to revise the feedback.
BUT DO NOT link a refund with the revision … as that would violate eBay policy.
mr.ship4u1
OP11 months agoThank you for your help. They new about not noticeable scratches unless you start look for it. If you new where they are you always will see it.