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Feedback
Ebay feedback
It should be divided into 2 parts--The seller & the product.
The seller can sell a NEW item and get negitive feedback because they are disapointed with the product. That should never happen. And don't get me started on trying to get the unjust feedback removed. Calling Ebay is a waste of time, THEY DO NOT CARE EVEN IF THE FEEDBACK IS WRONG OR A LIE. I always take care of my customers, for 30 days you can return anything to me at my expense and get a full refund. If you do this consistantly for years Ebay should never allow you to get a negitive feedback. Now back to the point of this all, if I got a negitive feedback on a product I would not care that much. But to give me one for a product thats crazy. I can't bend over backwards more for my customers that I do now. There needs to be 2 completely seperate feedbacks. And you must rate the products first, then the seller. Think about the advantage Ebay would gain, no#1 less feedback calls and complaints including losing sellers, no#2 Ebay would have 1 of the best product rating indexing in the country. They could bring new customers to Ebay.
If I was Ebay I would allow product rating changes to be available for 6 months. And sure would help Ebay with less customer service also if they allow changes to be done to sellers personal feedback for 30 days and then feedback revision as they do now.
Think about this Ebay: If all the sellers had positive feedbacks would EBAY make more or less sales? Easy answer of course is more sales, less chance they will buy elsewhere. But EBAY does the exact opposite. They prevent you from giving a bad mark to a buyer NOT the seller. I understand that is a good thing also for making more sales.
I would like to add that I know feedback is a very sore spot for Ebay. It is a near impossible task. You can't make everyone happy. But my idea would make a big difference, and of course the bottom line is always money. Ebay would make more money, less customer service. More customer coming to Ebay for product ratings. Ebay will be the new Consumers Report.
Rating the seller seperate from the product is exactly how it should be. The other way doesn't even make any sense.
Andrew Hecker
Powerseller.407
evry1nositswindy
Mentor1 year agoI have read a lot of threads about buyers leaving feedback and many of them say they are leaving reviews. They seem to think they are reviewing the product rather than the seller and transaction. That could be spelled out a bit better on the feedback page, IMO. It's more a buyer problem than anything.