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Feedback
How to handle false negative feedback
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How to handle false negative feedback
twinkling.smile
·2 years ago@2trd
Scroll to the bottom of this help page: https://www.ebay.com/help/selling/leaving-feedback-buyers/viewing-responding-feedback-buyers?id=4103
Click on Request feedback removal.
Explain that the criticized plastic was part of the description.
lady_madonna
Mentor2 years ago@2trd
Offer the buyer a full refund.
Then a few days after you refund you can send them a Feedback Revision request.