Fee refund if a buyer wants to cancel

Locked

Discussions in this board are limited to the original poster and Community Mentors

This is the first time I am selling an item on eBay, and a buyer reached out after placing the order and paying requesting that I change the address. He wants me to cancel the order, but I have already printed the shipping labels. I have free shipping on the item so I am paying the fee for shipping. Will I be charged for this fee if I cancel the order or will I get my shipping fee back?

carofrat0

0 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

disneyshopper

Mentor2 years ago

8643 View listings

After Voiding the label, you then need to file a Cancellation with Problem with buyer's address. Relist the item, send the buyer the new item number. Buyer needs to repurchase, and this time, when he sees the SHIP TO address, click the CHANGE link and made the change to the correct SHIP TO address before completing payment.

wooden_flower

Mentor2 years ago

74092 View listings

@carofrat0

You have to void the label to get a refund.

Go to Manage shipping labels.
Find the item you'd like to void the shipping label for, then from the Actions column, select Void Label.
Choose your reason for voiding the label.
Select Send request.