Locked
Discussions in this board are limited to the original poster and Community Mentors
FedEx underpaid shipping label.
I got charged $10 for a shipping label. That I created 12 days ago and I did everything right. Is there anything I can do about it? This is the second time FedEx has done this.
3 comments
dryophelia
Mentor1 year ago@ram-9148
How much did you think you were going to pay for the shipping label?
ram-9148
OP1 year agoI got charged an extra $10 I already paid $13 for the label
comics-scifi-collectibles
Mentor1 year ago@ram-9148 Only eBay customer service can file the dispute since they are the Fed Ex customer. I recommend contacting CS on social media to ask them to do this. Keep in mind that Fed Ex does sometimes add incorrect surcharges but there are CORRECT surcharges that you can read about on the Fed Ex website.
Personally if I have an item that is too large or heavy to ship via USPS then I use UPS and buy the label from PIrateship.com. Pirateship helps with insurance claims and surcharge disputes. UPS does have a list of valid surcharges on their website too. UPS does not add surcharges as often as Fed Ex does.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay