fedex told me this tracking number is not for me but it came from the seller

Question

fedex told me this tracking number is not for me but it came from the seller i ordered something on ebay

and the seller gave me the fedex tracking number when i tracked it it shows that the shipment has nothing to

do with ebay that the shipping according to fedex investigators is a delivery for another corporation and they are not even in my town it says delivered and nothing else fedex says according to there records it was never delivered to my home but the seller claims its the right number i live in a private property which only has fedex come once a week and security claims they have no record of fedex coming to the property since last monday how do i handle this the seller does not speak english it seems he keeps saying fedex said it was delivered the tracking number is 780380280417

comics-scifi-collectibles · Answer

@rbg1818
If the tracking shows the seller did NOT ship to the address you provided then this is what you do.

File an item not received refund request. Select your item on this page:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=12&pos=2&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=not%20arrived&context=DEFAULT_SELLER&docId=HELP1135

After 4 business days if the seller does not refund you ask eBay to step in and help. Have them review the tracking that shows the package was sent to an address other than the one on the sales record.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

You will most likely need to appeal the case.

For the appeal, you will need a letter from the postal service stating that the package was delivered to the address on the shipping label but that it was not delivered to YOUR address.

The best place to appeal is on social media

1. You can select the option to have eBay call you or chat from the left hand side of the screen on this linked page:

https://www.ebay.com/help/contact_us?id=4822&st=10

If you are located outside of US or Canada then you will need to use the Chat option or Social Media.

If you are using a cell phone turn off the spam filter or it may block the call back

2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

twitter.com/askebay
facebook.com/eBay/