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FedEx Lost package and not sure what to do
I recently sold and shipped a product, but FedEx has lost the package and has no idea where it is. it it’s not even in their system. They are doing a trace on it and the buyer is going to ask for a refund, which is understandable.
My concern is that a refund will be issued and then FedEx will finally deliver the package and I will be out both the money and the product. what’s the best way to approach the situation?
thanks
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