I shipped a package to a buyer 13 days ago via FedEx Ground Advantage, and it seems to have fallen into a black hole. It arrived in Wisconsin over a week ago, and hasn't moved since. I finally just refunded the buyer their money, and am trying to figure out how to file a claim, but it seems all their links are broken and there doesn't seem to be a way to get around the automated assistant on the phone. Any suggestions?

@twotrakmind I hate to be the bearer of bad news but you chose the worst shipping method when it comes to insurance. Fed Ex is going to say the package was damaged when USPS had the item. AND USPS is going to say it was damaged when Fed Ex had it. This shipping method using to be called Smartpost and they changed the name, I think because many people including myself after getting burned by them called it dumbpost. Your best op...

FedEx Ground Economy Fail | Ask a Mentor

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FedEx Ground Economy Fail | Ask a Mentor | eBay Community