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Fedex discount not being applied to my shipping labels
I buy the shipping label from FedEx at the rate shown on the eBay shipping chart. Then FedEx charges me the full non-discounted price after a few days.
2 comments
comics-scifi-collectibles
Mentor11 months ago@ivorbigun Are you sure that they are not surcharges?
Only eBay customer service can file the dispute since they are the Fed Ex customer. I recommend contacting CS on social media to ask them to do this. Keep in mind that Fed Ex does sometimes add incorrect surcharges but there are CORRECT surcharges that you can read about on the Fed Ex website.
Personally if I have an item that is too large or heavy to ship via USPS then I use UPS and buy the label from PIrateship.com. Pirateship helps with insurance claims and surcharge disputes. UPS does have a list of valid surcharges on their website too. UPS does not add surcharges as often as Fed Ex does.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
disneyshopper
Mentor11 months agoFed Ex does have surcharges for non-standard packaging, such as not being in a box, shipping in a circular tube, exceeding a specific length, etc.