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FedEx Damage Claim
Sold an item April 30, arrived to buyer damaged. Filed a claim with FedEx and they're processing the $100 claim. Buyer filed grievance with eBay May 17 and I am now locked out of any communication with eBay regarding this transaction. Happy to pay for refund in full 100% but need FedEx to inspect or refuse the right to inspect the item required in processing a claim. FedEx says they need a few more days. eBay cannot be reached via internal message, email, or phone regarding this issue. Many calls & over 2 hours on hold for a single call to eBay this week. Happy to pay back the customer, no arguments there but I do not set the pace at FedEx. Any ideas in handling this situation is welcomed. Thanks in advance.
