Locked
Discussions in this board are limited to the original poster and Community Mentors
FedEx adjusted the shipping saying the item weighed 7 lbs not 8 lbs but then charged me more. Why?
I bought a label on eBay using FedEx economy shipping. It was delivered. A week or 2 after delivery I was notified they were charging me an additional $2.65 because the item weighed 7 pounds, not the 8 pounds I put in. When I went to the item and entered the data with 7 pounds, I was given the original shipping quote. Are FedEx costs accurate? Why would I be charged more for something that weighed less. No dispute about the dimensions.
3 comments
disneyshopper
Mentor2 years agoAre you sure it wasn't a credit for an overpayment?
connectwithfinds
OP2 years agoNo, it wasn't an overpayment. It appeared in red on my transaction report.
sallythehorse
·2 years agoHi @connectwithfinds
Contact Bay Customer Service and ask the agent to add you to the *Open Ticket" regarding FedEx labels. You'll need to provide the information below:
Seller has been overcharged for FedEx shipping label:
*Reference ID: ALERT15247
Item ID:
Buyer ID:
Screenshot:
> Current and resolved technical issues
Click on the *customer service link below and select the "Chat with us" option. Answer any automated questions until you're able to request an eBay Agent. You can also select the "Have us call you" option.
*These options are not available 24/7, so you'll have better results trying to contact eBay: Monday to Sunday 5:00 am to 9:30 pm Pacific Time.
eBay Customer Service:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
In addition, you can use Facebook or X/Twitter to request assistance:
> www.facebook.com/ebay
> www.twitter.com/ebay