Fed up with having honest feedback removed!!

Question

I've been a E-bay member since 2004. In that time I can only remember leaving deserved negative feedback for a seller 3 times, the latest being this morning and 3 times E-bay has removed honest, deserved negative feedback that I left trying to save others the problems I went through with said seller. I'm also disgusted with E-bays new habit of Automatic feedback for sellers! E-bay was founded on the principal of receiving feedback for completing your part of the transaction ( i.e when I paid for...

fashionsandbeauty4u · Accepted Answer

@johnnyr36

Because you have your eBay Profile set to "Private", that may be what the issue is. Here is more information:

If you choose to make your feedback private, you won’t be able to sell items on eBay and the feedback you’ve left and received will be hidden from other members. However, your overall number of positive, neutral, and negative feedback ratings will still be displayed.

Here’s how to change who can see your feedback:

Go to your feedback profile.
Scroll down to the All received Feedback section and set the toggle to either Visible to everyone or Hide.

johnnyr36 · Answer

I'm new here, so I'm guessing this is a public forum that the general public can come to for answers, so I'll put this out there for anyone else that may run into the same issue.

Thanks to fashionsandbeauty4u, I was able to get hold of a E-bay associate and found out that the reason my negative comment was removed was due to the fact that I used the term "Terrible Seller" in my feedback. I have no doubt that I did something of the same manner in my other 2 negatives that were removed previously. So, keep it generic folks and thank you fashionsandbeauty.

eburtonlab · Answer

eBay removes feedback for many reasons: some good, some not so good. But eBay rarely if ever explains why feedback was removed or reinstates it once it is removed.

Without knowing all the details of a transaction, the contents of all messages sent and received, what the feedback comment said exactly and the outcome of any eBay case, it is impossible to say with any precision why a particular comment was removed.

Comments can be removed for violating policy, but very few buyers think their comments actually violated policy.

https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208

Sellers can get feedback removed if the seller can demonstrate that the buyer attempted to use a threat of negative feedback to obtain something the buyer was not entitled to.

In some cases where the feedback relates to something outside the seller's control, such as a shipment delayed by a declared weather emergency, eBay may remove the feedback.

There are other instances where feedback can be removed, such as if the account was hijacked and used to sell scam listings. There is no point saddling the innocent victim of a hijacked account with bad feedback for someone else's scam.

Top-rated sellers that offer unconditional returns can get some feedback removed if the buyer is refunded.

The fact that some sellers can get some feedback removed does not mean that all sellers can get any feedback removed; there are plenty of sellers that have bad feedback ratings that are unable to get those removed.

For all its flaws, and the feedback system is far from perfect, taken as a whole the feedback system is still a useful tool to determine if a seller is delivering on what the seller is promising. Rather than relying on just a number or a percentage, there is no substitute for actually reading individual comments seeing how far back a seller's history of sales in various categories extends.