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Faulty item
Purchased a Fitbit in Nov 2023. Couldn’t activate until March 2024 due to illness. Item faulty. Seller has no return policy but covered by eBay guarantee. Seller not responding and can’t get response from eBay due to being over 90 days so not listed in options to choose item from. Nearly 3 hours on phone to Fitbit and they can’t get it to work either. Nowhere to go so having to l write off £60. Anyone suggest how I get in touch with eBay without using the automated option?
2 comments
lady_madonna
Mentor2 years ago@y0ungchrissie
Ebay's Money Back Guarantee is valid for 30 days from date of delivery, so there is no reason to get in touch with Ebay.
Paypal and most credit cards allow for disputes up to 180 days from date of purchase.
y0ungchrissie
OP2 years agoThanks for the info