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faulty headphones, seller ia delaying
Hello,
I bought some headphones delivered Friday 21st july, to discover they are either faulty or fake. - manufacturer seem to think they are real but faulty and won't repair them. As they are non EU versions (sigh)
Brand new and sealed therefore should be working fully.
Seller has agreed to a full refund (they dont seem to want them back) but is claiming that the ebay system is faulty and they can't currently refund me. As they cannot currently contact ebay via the live chat etc.
I suspect they are just delaying as long as possible. All the chat is via the ebay website refunds area.
I assume in this situation that ebay buyer guarantee will come into effect anyway? Especially with the seller messaging via eBay saying they will give a full refund? I just dont want too much time to pass and as a result ebay can't help.
Any support/ guidance would help
Thanks
