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Falsely accused by the buyer to get a refund
Buyer bought a used GPS golf watch from me with a no refund on it. Shortly after paying he asked a question about it and stated if it was a certain way he didn't want it. Shortly after he received it he sent out messages saying it didn't work. He said I lied about my sell and that's why I don't take returns. He basically called me a thief and wanted a refund. I said to return it and miraculously I went to my local course today and it worked just as it should. 🤔. What an a$$. Do I have any recourse in this. I'm waiting until the last day to refund.
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comics-scifi-collectibles
Mentor1 year ago@pj45wms I know it's frustrating to get returns where buyers are lying about the return reason.
Your best option is to at LEAST offer Buyer Pays return shipping that way buyers are less likely to feel that they have to lie about the return reason.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
ellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1