False tracking numbers

Question

Encountered a scammer who uses false tracking numbers to claim the item was delivered.

Presumably this gives them some leverage in cases lodged with ebay.

I'm this case they provided a false tracking number when supposedly delivered

Checked with carrier

Wrong house on photo

But wrong address and name

Not my parcel

Complained and received new tracking number also bogus

Left feedback to warn others

Immediately removed

So EBAY actually supports these scams and colludes to stop people being warned

disneyshopper · Answer

The bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.

You take the tracking number down to the carrier (post office/FedEx/UPS). Have them check their GPS coordinates for where the package was delivered. If it was NOT to your name/address, then you get that statement on their letterhead. They do not need to state where it was delivered, just NOT to you.

Then you upload a copy of that letterhead into an appeal, to get your money back.

https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039