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False Feedback EBay won’t remove
So I have no choice but to reach out to the community as EBay will not help me as usual.
I’ve had eBay for less than a year. I’ve had trouble ever since. I’ve had listings removed for no reason and eBay stating 20 different coin listings were removed all because one of my listings should have said Veet Penny. I asked what a Veet penny was she states it’s a type of error Penny. There is no such thing that exists.
My biggest issue right now is a few weeks ago someone placed a Bid on a fine China tea set that had been on there for weeks. My son ended up breaking 1 of the pieces. I was not aware of it until I seen someone placed an order for that listing. When I attempted to cancel the order It stated I need to wait until payment goes through processing before I can cancel it. A few minutes go by, I finally get to cancel the order. Down to the very MINUTE of cancellation before I even had a chance to message the buyer she beat me to it, she was extremely mean accused me of being dishonest and not being happy with the amount it sold for. I politely responded to her immediately and stated how accidents happen sometimes and unfortunately this is one of those times and how sorry I was. After that she writes a review on my account stating that I was not pleased with the sell so I cancelled it, and I am not to be trusted, and FALSELY claimed there was NO COMMUNICATION at all! That is a false claim. Which shouldn’t be allowed on eBay. So I requested it be removed. eBay denies my request for this to be removed. I’ve had so many issues with eBay since the week I got it. They do not protect their sellers as they state they do. They refuse to remove that review on my account when they clearly see it was false they can see I did respond to her I did communicate with her but they refuse to take it down. Because of this feedback my sales are down. This woman was mean, she went off on me instead of just asking me why I canceled the order I was immediately accused of being a scammer.
the first week I got eBay, I posted a Michael Kors purse for sale the next day I get an email from EBay saying my account has been deleted indefinitely due to fraudulent behavior. I had to go through tremendous steps to get them to give me my account back. The purse was authentic and I ended up selling it on Poshmark I was too afraid to even post it on here again. I’ve had issues with them from the very beginning I can’t do anything I can’t ask for an increase in my selling limit due to that negative feedback as stated by an eBay representative last week. The rep I spoke to today said that’s not true. So I ask him what options do I have further to keep a sale like this incident from happening again? He refused to answer the question and ended the chat. He was not helpful at all. Now I know why more and more people stop using eBay. I guess your allowed to post false reviews on someone’s account which in EBay’s policy is supposedly not allowed but it indeed is. He even agreed that she lied but he can not review the request as the decision was already denied a week ago. I just don’t understand it. They make it absolutely impossible to sell on here but you can purchase things all day long and not pay on it wasting the sellers time constantly.
Something has to be done because I have proof I communicated with that lady making her review 100 percent false. And I can’t even sell my Ty beanie babies that are literally worth thousands and thousands of dollars.
mam98031
Mentor3 years agoIf you decide you want to respond to the negative FB, I strongly suggest you set aside your emotions and frustration. Be completely and totally professional. Sellers often hurt themselves more than the FB does with how they respond to it. Potential buyers will notice if you start calling the buyer names, call them a liar, or say anything negative about the buyer. Steer completely clear of doing that.
BTW, when you cancelled the transaction, What reason did you select?