false customer request.

Question

Hello. have a nice day. I hope everything is fine. The lanc_fiel account purchased a product from us. We delivered the product to our customer on time in accordance with the rules. As proof of this, we have a photo of the product at the customer's door and a track code with the status delivered. We inform you that the customer is lying. We are not at fault. We have done our job perfectly.

jacbarcollectibles · Answer

If the buyer opened an "Item not received" case you need to enter the tracking number into the case notes and then eBay should find in your favor. This is an automated process so you do not need to talk with anyone at this time.