false advertising protected by no returns.

Question

I am seriously considering dropping off of ebay...to many unscrupulous sellers using ebay as a platform to rob ppl.....then its very difficult to recover.......im being robbed continuously......where is the protection??

eburtonlab · Answer

A seller's "no return" policy only applies to "remorse" returns.

If the buyer files a "not as described" return within thirty days, eBay's money back guarantee applies.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.

You can avoid many issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.

tree*fern · Answer

Hi @brens2006 eBay's Money Back Guarantee overrides every seller's return policy. If a seller's listing says no returns, that can only be for fit or if you changed your mind. It's very easy to open a refund request, but you must do that within 30 days after you receive the item:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008