If you receive an item that does not match the description, file a "not as described" return within thirty days and return the item at the seller's expense. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days, for up to twenty-one business days to force a refund.
If you waited too long to file a case or to ask eBay to step in, you may still have recourse through your payment method, but you may have to pay for return shipping yourself. Many credit cards offer up to six months of protection for items that are not as described.
eburtonlab
Mentor1 year ago@rrdrums110
If you receive an item that does not match the description, file a "not as described" return within thirty days and return the item at the seller's expense. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days, for up to twenty-one business days to force a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
If you waited too long to file a case or to ask eBay to step in, you may still have recourse through your payment method, but you may have to pay for return shipping yourself. Many credit cards offer up to six months of protection for items that are not as described.