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false accusation from seller
A buyer made a false accusation saying I wasn’t going to refund him when I told him if the item was lost I would be happy too but ut hasn’t shipped out in 2 days the case number is 5361131930
2 comments
comics-scifi-collectibles
Mentor1 year ago@jaycr_67 Still waiting to hear back from you. If the buyer filed a not received refund request then you need to refund before the eBay steps in and forces a refund or you get a defect and do not get your sellers fees back. If the tracking shows recent movement then you can ask eBay to put the case on hold for 7 days.
I am proactive and if I see a package running late and let the buyer know that I am checking in to it. I assure the buyer at that time that they will get their item or a refund and thank them for their patience.
Go to USPS website and review the detail tracking info.
On this tracking screen there is a place to file for email updates as there is movement on the tracking. Sign up for that so you get informed right away when something gets entered to the tracking.
Go and file for a TRACE, I don't recommend filing for Missing Mail just yet. The two are completely different actions. The Trace usually gets the job done quicker.
https://usps.my.site.com/emailus/s/package-inquiry
Contact your buyer. Keep all contact inside the INR filed, or eBay messages if a case has not been filed yet, so everything is recorded on the claim. Let your buyer know you are working with USPS to get their package delivered. Apologize for the delay. And let them know you filed a trace which takes between 48-72 hours for USPS to respond. As you get any information you will update the buyer right away. Assure your buyer that you are working this problem and will continue to do so until a proper resolution.
If there is movement on the tracking within the last 7 days, Ebay will keep the INR open. Do not voluntarily issue the refund yet. It is highly likely the package is going to get delivered, it is just late. Annoying for the buyer for sure. Just stay in touch with them and assure them you are working on a resolution.
comics-scifi-collectibles
Mentor1 year ago@jaycr_67 We are volunteers so we can't look up case information but can offer advice that is accurate if you answer some questions...
The buyer filed a not received refund request correct? What does the tracking show?
What is the last estimated delivery date?