Fake Product Bought with Guest Account

Question

I bought a Nee Doh and it turned out to be counterfeit but can't find a way to contact eBay since I bought it as a guest and not under my normal account. How do I get ahold of them to handle?

jacbarcollectibles · Answer

Guest purchases are totally separate from any purchase on your account. You need to find the email confirmation for the item and it will contain special log in instructions for that item. Once you log in that way you will see the item and be able to file any case you need. Keep in mind that when you make a guest purchase you cannot leave feedback for the seller.