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fake product
Dear eBay Support Team,
I hope this message finds you well. I am writing to report a counterfeit product that I recently purchased through your platform. The item in question is a vitamin for men, which I received today. Upon inspection, I discovered that the product is not genuine.
Item no: 286500252894
Order number
03-13387-72036
The most concerning issue is that the product’s label appears to have been printed using a regular home printer, which is a clear indication of it being counterfeit. Additionally, the expiration date, which should be laser-engraved on the container, has also been printed in a similar manner.
This raises serious concerns about the authenticity and safety of the product. I kindly request that you investigate this matter and take appropriate action against the seller. Furthermore, I would like to request a full refund for this purchase, as I believe the product is not as described and violates your platform’s policies.
jacbarcollectibles
Mentor1 year agoThe mentors are not part of eBay customer support. We are experienced sellers and buyers who help other users when they encounter problems by offering advise.
What you need to do is to file an "Item not as described" case. eBay never sees the items listed on the site and relies on what the seller says in the listing. If eBay gets enough "Item not as described" cases on a specific listing then they will look into the listing. They do not respond when only one or two users report something.
You have 30 days from the date of delivery to open an “item not as described caseâ€. This overrides the sellers return policy. Go to your Purchase History and find the item. Then under “More actions†click on “Return item†and then select the reason for the return as “doesn't match description". It may ask you to attach a photo so the seller and eBay can see what was received. After this time has passed you would have to go to your payment source to see what help they can give.