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FAKE items being sold and EBAY does NOTHING
Apparently there's no longer a way to chat or call ebay. Their useless "AI" determined there was nothing wrong with fake items I reported. So, not only have I been taking a mystery supplement that was confirmed FAKE by the manufacturer (via lot numbers), for which I have proof, there is no way to get a refund. And, most importantly, this seller absolutely needs to be banned for life. There is no excuse for selling fake supplements. And as mentioned there is no argument. The actual manufacturer of the real supplements has confirmed the item is counterfeit.
20+ years as an ebay buyer / seller. Will be sad if this is my last purchase
1 comment
eburtonlab
Mentor1 year ago@guyrelax
You may be better off asking your question here to get suggestions from experienced users.
eBay has a money back guarantee that can be invoked within thirty days of receiving an item that does not match the description. For items where you are unsure whether they are genuine or not and you have no obvious way to easily check (such as with supplements), you may want to consider purchasing from trusted sellers only.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/