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Fake item received. eBay not helping.
I ordered two pairs of Powerbeats Fit earbuds and received what are clearly false ones.
the seller doesn’t seem to exist anymore and eBay won’t help. When I submitted a request for a refund, the seller still somehow declined it. In my purchases, the items have even changed to a different type of earphone. What should I do?
1 comment
disneyshopper
Mentor5 months agoGo to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.
If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.