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    fake iteam
                     

    hi i recently bought a item airpods pro 2nd generation , seller send me fake item and its noit match wiht picture. i try to contact seller but he/she is not reposnding. what should i do now ?

    shark250383
    shark250383
    15View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    4 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    shark250383

    shark250383

    OP3 years ago
    15View listings

    Hi I got a fake item and it’s not match with seller what should I do ?

                                           
    twinkling.smile

    twinkling.smile

    ·3 years ago
    328View listings

    You have to request a return.

    Reason: item not as described.

     

    3 days later you can ask eBay to step in if the seller doesn't accept the return and doesn't send a return label or money to return the item with tracking.

     

    Find the item in your Purchase History.

    Use the "More actions" to find 'Return'.

     

    _____

     

    If you need more help from an eBay rep, please let me know in which country you are at the moment.

                                           
    twinkling.smile

    twinkling.smile

    ·3 years ago
    328View listings

    @shark250383 

     

    This is your guide after receiving a problematic item (or an item you just want to return).

     

    Choose the site where you bought the item. Ireland, US or UK.

    https://www.ebay.ie/help/buying/returns-refunds/return-item-refund?id=4041

    https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041 

    https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041

     
    You need to request a return for an item not as described.
     
    From the problematic item, you have to make pictures and upload them. 
     
    The seller has to provide a return label. Or send shipping money, before you return with tracking.
     
    The seller has to provide a clear return address.
     
    Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 business days later.
     
    All based on eBay's Money Back Guarantee. 
                                           
    shark250383

    shark250383

    OP3 years ago
    15View listings

    Hi

                                           
                                                                                     
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