Fake bag

Question

Hello, I purchased a bag and was told it was real. It is not. I had it authenticated and it's a fake. The seller won't return my messages. How do I handle this with Ebay?

pineneedle12 · Answer

ok thank you!

fashionsandbeauty4u · Answer

@pineneedle12

eBay has a 30-day Money Back Guarantee for Buyer Purchase Protection. If the bag was delivered 30 days or less ago, you would be covered by that Guarantee. If it has been more than 30 days, your option would be to file a chargeback with your payment company. They also have deadlines.

disneyshopper · Answer

Go to My ebay > Purchase History

Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.

If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.