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Failure to refund on a defective item
Seller has refused to refund money on a defective item
Negative feedback shows this is a common problem with this seller!
Why is he allowed to sell on E-Bay??
2 comments
inceptions
Mentor3 weeks agoHi @dredgerman
This is what to do...
If you’ve received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=item%20not%20as%20described&lucenceai=lucenceai&docId=HELP1134
What steps have you taken so far? Did you open a case and return the item? If so, go back to the case and use the option to ask eBay to step in. If you haven't opened a case and it's past the 30 days of receipt deadline, it's too late for help from eBay. You'll need to contact your credit card # to ask about a chargeback.
jacbarcollectibles
Mentor3 weeks agoFeedback is not looked at by eBay for monitoring sellers. Buyers need to be opening the appropriate case and following through in order to receive a refund and to give the seller a defect on their account. eBay monitors sellers by the number of defects they receive.
Did you open a case for an "Item not as described"?