Failed delivery returned from Miami for international no explanation

Question

How am I supposed to sell on ebay if I do everything I am supposed to as far as I know and international orders get returned no explanation? All I get is a return to sender sticker covering ship to. Why should I refund an order of there was an issue outside of my control? Maybe buyers address wasn't valid? Makes me want to stop using eBay.

comics-scifi-collectibles · Accepted Answer

@jebsshop As long as you shipped to the address provided you do NOT have to refund for return to sender packages.

However I would refund the item price ONLY and then relist. Do not refund any shipping costs.

You can add the buyer to your blocked list. https://www.ebay.com/bmgt/BuyerBlock

jebsshop · Answer

Thanks for the replies. Yes I received the item back. I worked it out with the buyer but its very aggravating. Though I probably hurt myself refunding the entire order, didn't think to leave shipping out and since I had the item in hand returned, I refunded it. This one seems to be with the USPS and shipping info entered, buyer chose that offered method instead of eBays international so it wasn't addressed to a local hub. My best guess is their address was in a foreign language and once it go to customs they refused it since it should be in English. I just assumed the address eBay is using/providing me follows those rules, no way I can do anything about that and of course the seller takes the reaming.

stuff4divas · Answer

@jebsshop it's up to you on where u want to sell, if u want to stop selling on eBay, then delete your account

did u use ebay int'l shipping?

if u receive the item back, u need to refund the buyer since u can't have both the item and the money paid for it

krazzykats · Answer

It could of been out of the buyers control as well. Maybe it didn't make it through an inspection somewhere?