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FAILED CUSTOMER SERVICE!!
Summary: eccoutoparts described a frustrating experience with a platform where they have been a seller for 17 years. They faced issues with a shipment that was marked as undelivered despite being received, leading to an unwarranted change in their payout schedule. Despite multiple attempts to resolve the issue with customer service, they have only received generic responses and seek an account review to restore their previous payout terms.
FAILED CUSTOMER SERVICE – Request for Account Review After 17 Years of Selling
Hello,
I am reaching out in hopes that someone from eBay can review my account or escalate my case, as I have been unable to receive any meaningful assistance through customer support.
I have been a proud and dedicated eBay seller for 17 years, consistently maintaining excellent selling standards and providing outstanding service to my buyers. Throughout my time on the platform, I have built a strong reputation by shipping orders promptly, resolving issues professionally, and following eBay's policies.
Recently, one of my shipments was correctly delivered to the client, however the client opened up a item not received claim. The next day, the buyer sent me a message stating that he had received the package and it was an honest mistake, Ebay still has the claim open. Shortly after this incident, my payout schedule was unexpectedly changed, and my funds are now being held for 30 days.
I have contacted customer service on multiple occasions seeking an explanation and requesting a review of my account. Unfortunately, I have only received generic responses, and the issue remains unresolved. No one has been able to explain why my payout terms changed or assist in restoring my previous payout schedule.
As a long-time seller, this has been incredibly discouraging. The extended hold on my funds is creating significant financial strain and directly impacts my ability to continue operating my business on eBay.
I am respectfully requesting that an eBay Account Specialist or supervisor review my account, explain the reason for this change, and determine whether my previous payout schedule can be reinstated. After 17 years of being a loyal seller, I simply ask for a fair review of my account and an opportunity to speak with someone who has the authority to resolve this matter.
Thank you for taking the time to read my post. I sincerely appreciate any assistance or guidance you can provide.
eastlaneave
Mentor1 week ago@eccoutoparts
That sounds frustrating.
1) For your item not received case, you need to upload the tracking to that case. If the tracking shows delivered, the case will close on the 4th day.
If there is no tracking, you need to have the buyer close the case. (eBay can't, the buyer must)
2) Are you buying your labels on eBay? If not, you should do that for the majority of your orders right now
3) You are selling a lot of expensive electronics. Make sure your receipts are in order as eBay may ask for them. 11 Steam Machines in 2 weeks. In my opinion, this is what caused the holds.
4) List some less expensive items just to make more sales and ship more items consistently
5) Try the "Check Payment Holds" button here. It may have more specific details https://www.ebay.com/help/action?topicid=4155
- "New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer"
- "High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order"
https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?id=4816