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Extra shipping fee charged by FedEx
I shipped item under 4 oz using FedEx. They charged me extra shipping fee of $12.66 as they claim the package was 20 lb. I must challenge this. What are my options?
Regards, Dariusz
4rstore
Posted Sep 7, 2026 at 12:14 PM · Edited Sep 7, 2026 at 12:14 PM·Last reply Sep 7, 2026 at 1:02 PM
3 comments
jacbarcollectibles
MentorSep 7, 2026 at 12:19 PMWhat is the item number so we can see what the item is?
4rstore
OPSep 7, 2026 at 12:49 PMItem 224776770796. Its weight is 1.30 oz plus padded envelope. How can they claim it was 20 lbs?
jacbarcollectibles
MentorSep 7, 2026 at 1:02 PMThat listing did not offer FedEx shipping only USPS Ground Advantage shipping. In any case since you shipped by FedEx only eBay will be able to contact FedEx as they are the shipper of record and not you. So you will need to contact customer service for assistance in disputing the additional charge. Most likely their scanner picked up part of another package at the same time but that is just a guess.
You can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately you will still need to answer the AI bot questions in order to get help. eBay removed our way to get around the questions so you may need to ask for “Agent” several times before the system gets the message and lets you ask for the call back. Please be aware that there are several things that can prevent you from receiving the return call. Some phone service providers have spam filters that will block eBay calls. Also, this can happen if you are using a VOIP phone number from your Internet provider.