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Extended hold on my request for a item that was not delivered
The item was not delivered and it was an international transaction. I waited the allotted amount of time and asked eBay to step in and help. I was given a date when they expected to have an answer. When that day came they extended to date as they wanted to do more research and investigation. that date has come and now they are just telling me the case is pending and they need more time. I can't get ahold of anyone in customer service and when I ask to send an email the header indicates I'm appealing a decision. That doesn't feel right so I have not created an email to send in as the case has yet to be decided and an appeal is not appropriate for this stage of our correspondence. Does anyone have experience with this type of request/investigation?
eburtonlab
Mentor8 months ago@rvvrrrd
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/