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Expired facial serum 2/24
The expiration was not listed-just “new†but all 3 had expired 6 months ago. Is that allowed on Ebay?
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Discussions in this board are limited to the original poster and Community Mentors
The expiration was not listed-just “new†but all 3 had expired 6 months ago. Is that allowed on Ebay?
lisa5768
Mentor2 years ago@wbkwee
eBay does not allow the sale of expired products. First contact the seller to let them know you received expired product. You can open an Item Not As Described refund request within 30 days of delivery.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
Go to your purchase history and in the drop down menu for the item select "return this item, Select "Doesn't match description or photos" for the return reason. If it asks for more details indicate the product is past the expiration date.
The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=1&query=eBay%20Money%20Back%20Guarantee%20policy&intent=mney%20back&lucenceai=lucenceai&docId=HELP1238