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ESUS tracking
More than once this has happened with a ESUS tracking #. Item shows as being delivered, but does not hit the mailbox for 1 to 7 days later. Postal carrier delivers it at some point in time, but PO says that it is not one of their tracking #s. This type of service can put you at odds with the seller at some point in time and leaves the buyer not really knowing the status of their purchased item.
EF
2 comments
comics-scifi-collectibles
Mentor2 years ago@car24-2fast4uefkf My fellow mentor explained best how this low cost shipping method work. It's not regular tracking. The only other options a seller has to ship these type of low priced items is to just use a postage stamp OR charge much more for package rate shipping that has regular tracking. It is a trade off on lower price vs speed.
"What you need to know about eBay Standard Envelope:
There will be no acceptance scan and no delivery scan, as local clerks can not read eBay's code. Only major USPS sorting hubs have the equipment to read eBay's proprietary scan code. In some cases the letter may never get scanned if it doesn't pass through a hub capable of scanning eBay's ESUS code. And it certainly won't get scanned if it jams the sorting equipment and gets kicked out.
At the delivery end, the last major hub may estimate and issue "delivered" when the item is still hours or days away from the destination, while the item leaves the hub and enters the normal mailstream through smaller distribution centers where it can't be scanned.
Track an ESUS letter here:
https://parcelsapp.com/en/tracking"
https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M598479
shipscript
·2 years ago@car24-2fast4uefkf
I wrote this for sellers, but it will also help a buyer understand the process. And yes, eBay should make an effort to better inform both buyers and sellers.
What you need to know about eBay Standard Envelope:
There will be no acceptance scan and no delivery scan, as local clerks and local post offices can not read eBay's code. Only major USPS sorting hubs have the equipment to read eBay's proprietary scan code. In some cases the letter may never get scanned if it doesn't pass through a hub capable of scanning eBay's ESUS code. And it certainly won't get scanned if it jams the sorting equipment and gets kicked out.
At the delivery end, the last major hub may estimate and issue "delivered" when the item is still hours or days away from the destination. That is when the item leaves the hub and enters the normal mailstream through smaller distribution centers where it can't be scanned.
Track an ESUS letter here (more informative than eBay's tracking display):
https://parcelsapp.com/en/tracking
When a buyer complains that tracking shows "delivered", and nothing has arrived, ask the buyer to wait up to three more days for the letter to continue through local channels. If the letter is more than a week late, it may be time to refund and open a lost item claim here:
https://www.ebay.com/help/selling/shipping-items/shipping-options/ebay-standard-envelope?id=5308
However, if there is no scan anywhere in the USPS system, a seller's claim can not be processed. While better than sending a letter with a stamp, that is the risk that a seller takes when using the free tracking associated with eBay's discounted service. A "no scan" can also affect a seller's TRS status, and should be considered when using this service.
So, while eBay's letter is as inexpensive as an untracked, stamped letter, it is only a partial bridge that can provide some sort of tracking (and insurance) in most cases, but will have some percentage of tracking failure that should be incorporated into a seller's business model.