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esupplmentllc Double Bills. Product returned/Salable condition. Can't reply to replies, so here goes
I realized I ordered the wrong item and requested cancellation within 8 minutes (per time stamps between eBay confirmation emails). Seller refused to cancel. Most Sellers would be reasonable and cancel within such a short amount of time. Merchandise was not shipped until almost 24 hours later.
After several communications with Seller and no help from eBay, I contacted my credit card company, which issued a temporary removal of the charge from my account. YES, I went outside eBay. Don't scold about that.
I started the return as soon as I could, two days later, and received the return label. The package arrived six days after that.
I opened the box just enough to retrieve the packing slip and stapled the return packing slip to it. I removed the bill of lading from Seller, then attached the return label and taped the box. The merchandise was under Kraft paper, so I did not even have contact with it. I have tracking proof that the box was received by the Seller. Seller never advised me or eBay that there was any problem with the return. The day after that, the Seller notified eBay and Paypal that I had received a refund from the credit card company, I assume because they did not want Paypal to issue a refund.
Over a month after receiving the return, the Seller contacted my credit card company. The Seller advised them that they had a STRICT NO RETURN POLICY, which is an outright lie. They advised I had not returned the merchandise, another lie. They requested the CC company to reapply the entire amount. In my opinion, this is fraudulent.
(1) The Seller lied about the return policy to my credit card company.
(2) The Seller did not advise the credit card company that they received the shipment in it's entirety and completely unaltered.
I contacted eBay about the recharge, but eBay allowed it. Why? A reputable seller would not attempt to recharge me, for merchandise that I could prove was returned to them.
I have since submitted documentation to my credit card company: eBay confirmation of sale; eBay confirmation of cancellation request; two emails from Seller advising that they would accept the return, with instructions; Seller return policy; eBay return status, outlining all steps between purchase and return closing by eBay; screenshot of return USPS entire tracking process, as requested by CC company.
On another note. I could not find any way to respond to those whom replied to my earlier post about this, which is why I am here now with further details. Please advise if there is a way to reply in this community.
Thanks and HAGD.
