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escalation case not followed through
I have an escalation case number. Ebay needed to fix this manually, and said they would, and to follow up. Ebay has not manually fixed it, and when I try calling, I'm unable to be connected to someone. How can I follow up with my case number?
2 comments
hb47863
OP1 year agoI keep getting to the point where the case needs to be manually changed, but after 48 hours, the case hasn't been manually changed, so I have to call back and restart the process. any tips on pushing through this manual change?
comics-scifi-collectibles
Mentor1 year ago@hb47863
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay