Locked
Discussions in this board are limited to the original poster and Community Mentors
Error messages in the app.
Was getting 3 errors. Band across the top saying internal server error. Triangle with exclamation point in the center. And another band across the top. They were there for weeks and then went away and all was normal. Others had the same issue. Then all of a sudden today the errors are back and its impossible to scrool and browse
6 comments
eburtonlab
Mentor5 months ago@afc321
What operating system version number and app version number are you using?
If uninstalling/restarting/reinstalling does not help or if your operating system does not support the latest version of the eBay app, uninstall the app or disable the feature that automatically opens eBay browser links in the app and use a browser to reach ebay.com instead.
afc321
OP5 months agoEverything was ok after the last time this happened for a couple weeks. Now the same 3 errors. 1 is a band across the top saying there was an internal error. 2nd is a banner across the top saying there was a network error. 3rd is a triangle with an exclamation point in the center saying nothing is there reload. Phone is Samsung S25+. Operating system is android 16 UI 8. Ebay app just upgraded yesterday. This is nuts and Im not the only one with this issue
afc321
OP5 months agoApp version is 6.249.11
eburtonlab
Mentor5 months ago@afc321
That appears to be the latest Android version of the app -- or at least the version I have and that works for me.
If uninstalling/restarting/reinstalling does not help, report the issue to eBay, disable the feature that automatically opens eBay browser links in the app and use a browser to reach ebay.com instead.
afc321
OP5 months agoHow do I report to ebay? Cant find any support email or phone number. This happened weeks ago then went away and now its back. Impossible to browse. How to disable. If i use my browser it opens the app auto matically
eburtonlab
Mentor5 months agoTo disable eBay browser links from opening in the app automatically, go to your device Settings: Apps: eBay: Open by default and turn off the setting for "open supported links". Then browser links should open in your browser.
If the app is working you should be able to report app issues by shaking your device while the app is active.
If the app is not working or the shake to report feature is not working, use your browser to report the issue to eBay by going through the Help & Contact page to request a call back or go to Instagram and send a direct message:
https://www.instagram.com/ebay/