Locked
Discussions in this board are limited to the original poster and Community Mentors
Error Message - Seller Does not Ship to Arizona US Seller US Buyer
I'm a buyer in the United States. I won an auction from a seller in the United States.
When I go to the cart it says the seller doesn't ship to Arizona.
I tried to ask for an invoice from the cart as I go to pay, I also get an error message saying I can't request combined shipping for xyz reason.
I tried on an iphone and on a laptop. I get the same error.
I've been buying on ebay for 20+ years ad have not encountered this error. I've sold as an Arizona seller to buyers in Arizona and have not had any issue. I've never not been able to pay.
I explained to the new seller, and was told to pay immediately as other people wanted the item too. I let them know I'd like the item and want to pay. I won and should be able to have the opportunity to send payment.
I've asked this new seller for an invoice. I saw that may help to be able to complete payment for the transaction. I sent the seller a thread I saw stating the ebay technology glitch.
How would I contact ebay about this directly? Does anyone have any suggestions?
Thanks for any help and feedback.
wooden_flower
Mentor2 years ago@tinalovesbunnies
What is the item#?
Usually when this happens, it means there is no shipping specified on the item. The only way to pay is for the seller to send an invoice with shipping.
Customer service can't help - they can't send the invoice, and they won't contact the seller for you.
tinalovesbunnies
OP2 years agoThank you for the response.
Seller refuses to invoice for item 395290610055. I’ve never had this problem. I’m willing to pay but unable to without an invoice.
Seller Deco9569 will not, cannot or refuses to send an invoice.
I sent the seller a link with the information on how to send an invoice and the technology glitch issue. The seller has minimal feedback and is newer.
Seller says if I cannot pay by the end of the day seller they will sell to someone else. Seller is not helpful with sending invoice.
Again, I am baffled by this.
as a buyer, what can I do?
wooden_flower
Mentor2 years ago@tinalovesbunnies
Unfortunately, your seller is very new, so probably does not understand that you want to pay but can not since his item shows no shipping.
He can not cancel as unpaid for 4 days, but he probably doesn’t understand that either. Or even understand that he should cancel before offering the item to another buyer.
I would send 1 more simple message, like ‘I want to pay but I can’t because you didn’t put in the shipping. If you send an invoice I will pay.’
tinalovesbunnies
OP2 years agoThank you. You've been most helpful and I appreciate that. Will exercise your recommendations.