Error in the description

Question

I listed an item but made a mistake in the description. It has been purchased; I wrote to the buyer to explain my error, but they haven't responded. I don't know what to do—should I ship the item to them?

disneyshopper · Answer

If you ship the item without hearing back from the buyer, you are wide open for the buyer to file a returns request for an Item Not as Described, which ends up costing you money to pay to have the buyer send back the item. I would wait for the buyer to respond, or you can simply refund the buyer's payment when you file a cancellation, selecting the reason that best matches why you are cancelling.