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Erroneous local pickup
I have a buyer who paid for an item but erroneously chose local pick up when they actually need it shipped. How do I resolve this?
1 comment
inceptions
Mentor2 years agoHi @farmertedsgranddaughter
Use the option in the dropdown next to the transaction to cancel the order. Select the reason that there is an issue with the buyer's address.
Next, relist the item and send the new item # to your buyer so he can repurchase. Remind him to select the shipping option at checkout.