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Ending a Listing when someone has it in their cart
Question... if you end a listing when someone has it in their cart, can they go ahead and make the purchase? We have variation listings that we end and re-list periodically, and it appears that this happens. How can we prevent this problem? We have sold the same item twice due to this issue.
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inceptions
Mentor2 years agoHi @blountcofriendsoflibrary
eBay is investigating the cause of "ghost listings" and you can help them by sharing your thoughts.
eBay requests your cooperation in providing specific details when you encounter these issues. Here’s how you can help:
Note down the Item ID of the ghost listing.
If available, also record the Item ID of the original listing.
Utilize the feedback form located within the “Advanced Listing Tool†(pictured below), and include the following information:
Both Item IDs as mentioned earlier.
Include the phrase “ghost listing†in your feedback to help us identify the issue.
Provide as much detail as possible about the listing to aid in the investigation.